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Need help
Publié : 11 avr. 2020 12:40
par Петр
Hello Developers PhotoFilter
acquired a license and can’t octify it; what could be the problem? I do everything correctly, but the button (s) is not activated. please help
Your product purchased 10 minutes ago
Re: Need help
Publié : 11 avr. 2020 16:10
par Antonio
you should enter exactelly the name sent in the licence and respect upper and lower case
Re: Need help
Publié : 11 avr. 2020 21:09
par Петр
I did everything like right
here in the User:Петр Челидзе <<< (wrote in Russian letters) then I drive the key and I can not press "ok" to activate the license
What am I doing wrong ?
Re: Need help
Publié : 12 avr. 2020 9:09
par Antonio
send me you invoice and key to my mail
photofitre@free.fr
Re: Need help
Publié : 15 avr. 2020 10:45
par Antonio
don't received your mail, it's ok now for the key ? (the user / key use UTF-8 char set)
Re: Need help
Publié : 22 déc. 2022 18:06
par Lauri21
Hello, I have the same issue ... I just bought the license (approximately 30 minutes ago) and got the confirmation. I inserted data to registration part but i cant press ok (light grey color, like no button is there). I am pretty sure I am inserting correct data. Can you please somehow check it? I can privately send you my registration data. If this wont be resolved is there any possibility to get my money back as there is no mistake on my side? Thank you
Look like this even when data are filled in:
Re: Need help
Publié : 23 déc. 2022 9:09
par Antonio
of course, send me your licence and your invoice by mail
phorofiltre@free.fr
Re: Need help
Publié : 25 févr. 2023 21:09
par Lauri21
Hello, is the email correct? my mail return back few times
Re: Need help
Publié : 26 févr. 2023 8:43
par Antonio
yes, i receive mails every days...
Re: Need help
Publié : 26 févr. 2023 10:08
par Corwin13
Antonio, il y a une faute de frappe dans cette adresse mail :
photofiltre@free.fr et non pas pho
rofiltre
Antonio, there is a typo in this email address:
photofiltre@free.fr and not pho
rofiltre
Re: Need help
Publié : 26 févr. 2023 12:39
par Antonio
oups
it's for that...
mail to :
photofiltre@free.fr
Re: Need help
Publié : 28 févr. 2023 11:21
par Antonio
i sent to you a new key yesterday because your name have unicode chars and it can bugs if you don't respect exactelly all letters